Terms of Service

Effective Date: 23 July 2026

Welcome to Masfreenky Shopperholic. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read these terms carefully before placing an order.

1. General

Masfreenky Shopperholic is a registered Malaysian online business specialising in the sale of 100% authentic perfumes, skincare, cosmetics, luxury handbags, watches, and fashion accessories.

By accessing our website or purchasing any products, you agree to comply with these Terms of Service.

2. Product Authenticity

We are committed to selling only 100% authentic products sourced from authorized distributors, reputable retailers, and trusted suppliers.

We do not sell counterfeit, replica, imitation, or fake products.

3. Product Information

We make every effort to ensure that product descriptions, images, prices, and specifications are accurate.

However, manufacturers may occasionally update product packaging, design, or ingredients without prior notice. Such updates do not affect the authenticity or quality of the product.

Colors displayed on different devices may also vary slightly.

4. Pricing

All prices displayed on our website are in Malaysian Ringgit (MYR).

Prices are subject to change without prior notice.

Promotional prices are valid only during the stated promotional period.

5. Orders

All orders are subject to acceptance and product availability.

Masfreenky Shopperholic reserves the right to refuse or cancel any order for reasons including, but not limited to:

  • Product unavailable
  • Pricing errors
  • Payment issues
  • Suspected fraudulent transactions
  • Incorrect customer information

If payment has already been received for a cancelled order, a refund will be processed accordingly.

6. Payment

We accept payments through secure payment gateways.

Available payment methods may include:

  • FPX Online Banking
  • Debit Cards
  • Credit Cards
  • E-Wallets
  • Buy Now Pay Later (where available)

Orders will only be processed after successful payment confirmation.

7. Shipping & Delivery

Orders are processed after payment has been successfully verified.

Estimated delivery times:

Ready Stock

  • West Malaysia: 1–3 working days
  • East Malaysia: 3–7 working days

Pre-Order
Estimated arrival dates will be stated on the respective product pages.

Please note that delivery estimates are not guaranteed and may be affected by courier services, customs clearance, weather conditions, or other circumstances beyond our control.

8. Pre-Order Products

Pre-order items require additional processing time.

Estimated arrival dates are provided for reference only.

Unexpected delays caused by suppliers, customs clearance, international shipping, or courier services may occur.

Customers will be updated if significant delays arise.

9. Returns & Exchanges

Returns or exchanges are accepted only under the following circumstances:

  • Wrong item received
  • Product damaged during delivery
  • Manufacturing defect

Customers must notify us within 48 hours of receiving the parcel.

Returned products must:

  • Be unused
  • Be in original condition
  • Include original packaging
  • Include all accessories where applicable

10. Refund Policy

Approved refunds will be processed using the original payment method whenever possible.

Shipping charges are non-refundable unless the return is due to our error.

Refund processing times may vary depending on the payment provider or financial institution.

11. Order Cancellation

Orders may only be cancelled before shipment.

Once an order has been packed or shipped or a pre-order has been confirmed with our supplier, cancellation is no longer possible.

12. Customer Responsibilities

Customers are responsible for ensuring that:

  • Delivery address is accurate
  • Contact information is correct
  • Payment details are valid

Masfreenky Shopperholic is not responsible for delays caused by incorrect customer information.

13. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Website design
  • Text

are the property of Masfreenky Shopperholic unless otherwise stated.

Any unauthorized copying, reproduction, or distribution is strictly prohibited.

14. Limitation of Liability

Masfreenky Shopperholic shall not be held liable for delays, losses, or damages resulting from the following:

  • Courier service delays
  • Customs clearance
  • Natural disasters
  • Government restrictions
  • System interruptions
  • Events beyond our reasonable control

15. Privacy

Customer information is collected solely for:

  • Order processing
  • Payment processing
  • Shipping
  • Customer support

We do not sell or disclose customer information to third parties except where required to process your order or comply with legal obligations.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the Malaysian courts.

17. Changes to These Terms

Masfreenky Shopperholic reserves the right to update or modify these Terms of Service at any time without prior notice.

The latest version published on this website shall always apply.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Masfreenky Shopperholic

📧 Email
masfreenkyshopperholic@gmail.com

📱 WhatsApp
+6019-6632811

🌐 Website
https://www.masfreenky.com