Frequently Asked Questions (FAQ)

1. Are your products authentic?

Yes. We only sell 100% authentic branded perfumes, skincare, cosmetics, handbags, watches, and fashion accessories sourced from authorized distributors and trusted suppliers.


2. Why are your prices lower than department stores?

We purchase directly from authorised distributors, trusted wholesalers, and through bulk purchases. This allows us to offer competitive prices while maintaining product authenticity.


3. Where do you ship?

We ship throughout Malaysia, including Sabah and Sarawak.


4. How long does delivery take?

Ready Stock

  • West Malaysia: 1–3 working days
  • East Malaysia: 3–7 working days

Pre-Order
Estimated arrival will be stated in each product listing.


5. Do you offer Buy Now Pay Later (BNPL)?

Yes. Eligible customers may use available Buy Now Pay Later (BNPL) payment options at checkout, subject to availability and payment provider approval.


6. What payment methods do you accept?

We accept:

  • FPX Online Banking
  • Debit & Credit Cards
  • E-Wallets
  • Buy Now Pay Later (where available)

7. Can I return or exchange my order?

Returns or exchanges are only accepted if:

  • Wrong item received
  • Damaged during delivery
  • Manufacturing defect

Requests must be made within 48 hours after receiving the parcel.


8. How can I contact you?

You may contact us via:

📱 WhatsApp: 019-6632811

📧 Email: www.masfreenkyshopperholic.com


9. Do you have a physical store?

We operate primarily as an online store, allowing us to offer competitive prices while serving customers throughout Malaysia.


10. Can I track my order?

Yes. Once your order has been shipped, a tracking number will be provided via WhatsApp or email.


11. Are all products ready stock?

We offer both Ready Stock and Pre-Order items.

Please refer to each product page for availability.


12. Do your perfumes come with original packaging?

Yes. Unless otherwise stated, products are supplied with their original packaging from the manufacturer or authorised distributor.


13. Can I cancel my order?

Orders can only be cancelled before shipment. Once an order has been packed or shipped, cancellation is no longer possible.


14. Is shopping on your website secure?

Yes. Our website uses secure payment gateways and encrypted connections to protect your personal information and payment details.


15. How long has Masfreenky Shopperholic been operating?

Masfreenky Shopperholic is a registered Malaysian business specialising in authentic branded perfumes, skincare, cosmetics, luxury handbags, watches, and fashion accessories, serving customers nationwide.