Effective Date: 23 July 2026

At Masfreenky Shopperholic, customer satisfaction is important to us. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refund

Refunds may only be considered under the following circumstances:

  • Wrong item received.
  • Product damaged during delivery.
  • Manufacturing defect.
  • Item received is significantly different from the product ordered.

Customers must notify us within 48 hours after receiving the parcel.

2. Non-Refundable Items

Refunds will not be provided for:

  • Change of mind.
  • Incorrect product selected by the customer.
  • Customer dislikes the scent, colour, texture, or personal preference.
  • Products that have been opened, used, or damaged after delivery.
  • Clearance, promotional, or final sale items unless defective.
  • Pre-order items that have already been ordered from our supplier.

3. Return Conditions

Returned products must:

  • Be unused and unopened.
  • Be in their original packaging.
  • Include all original accessories (if applicable).
  • Be returned in the same condition as received.

We reserve the right to reject any return that does not meet these conditions.

4. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours and provide the following:

  • Order Number
  • Photos of the parcel
  • Photos of the product
  • Photos of the damage or issue

Our team will investigate and provide a suitable solution.

5. Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method whenever possible.

Please allow 7–14 business days for the refund to be completed, depending on your payment provider or bank.

6. Shipping Fees

Shipping fees are non-refundable, except where the return is due to our error, such as:

  • Wrong item shipped.
  • Defective product.
  • Item damaged during transit.

7. Order Cancellation

Orders may only be cancelled before shipment.

For pre-order items, cancellation may not be possible once the order has been confirmed with our supplier.

8. Exchanges

Exchanges are only available for:

  • Wrong item received.
  • Manufacturing defects.
  • Products damaged during delivery.

Exchange requests are subject to stock availability.

9. Contact Us

If you have any questions regarding our Refund Policy, please contact us.

Masfreenky Shopperholic

📧 Email
masfreenkyshopperholic@gmail.com

📱 WhatsApp
+6019-6632811

🌐 Website
https://www.masfreenky.com